Customer Service Representative

Lithia Springs, GA 30336FullTime$17.00/hr
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Job Summary
We are hiring a Customer Service Representative for a client in the Lithia Springs, GA area. This in-office, business-to-business customer service role involves supporting client accounts, handling inquiries, and ensuring a high standard of service for business customers. The ideal candidate has prior B2B customer service experience and strong communication skills.

Responsibilities

  • Respond to inbound calls and emails from business customers

  • Process and track customer orders, inquiries, and requests

  • Resolve customer issues and escalate as needed

  • Maintain accurate records of customer interactions and transactions

  • Communicate with internal teams to ensure timely order fulfillment

  • Provide product and account information to business clients

Must Haves

  • Prior business-to-business (B2B) customer service experience

  • Strong verbal and written communication skills

  • Ability to work in office, Monday – Friday, 8:00 AM – 5:00 PM

  • Proficient with computer systems and data entry

Preferred Skills

  • Experience with CRM or order management software

  • Prior experience in a call center or account management environment