Field Service Technician

Job Summary

We are seeking a Field Service Technician to support our client’s operations by installing, maintaining, and repairing gaming equipment at customer locations. This role works closely with customers and internal teams to ensure equipment functionality, resolve technical issues, and maintain strong client relationships.

Responsibilities

• Provide on-site service and customer support during location visits

• Install, repair, maintain, and test gaming equipment, including slot machines

• Perform routine audits and preventative maintenance at customer locations

• Diagnose equipment issues and determine effective solutions

• Troubleshoot and repair equipment at both field and bench levels

• Document service activity and complete job reports accurately

• Reconcile discrepancies and assist with weekly reporting

• Maintain inventory levels and coordinate parts ordering with management

• Communicate effectively with customers, clerks, and management to resolve issues

• Train customers on proper equipment use

• Follow all company procedures, protocols, and safety standards

• Assist with loading/unloading equipment and materials as needed

• Respond to service calls, including nights and weekends when required

Must Haves:

• 3+ years of field service technician experience

• Strong mechanical and electrical troubleshooting skills

• Ability to test, repair, and service technical equipment

• Valid driver’s license with a clean driving record

• Must be at least 21 years of age

• Ability to use hand and portable tools

• Strong communication and customer service skills

• Ability to work flexible schedules, including weekends

Preferred Skills:

• Technical degree or certification

• Experience working with gaming or similar electronic equipment

• Familiarity with mobile tools and service applications

• Experience with inventory tracking and reporting